Relay makes every referral acknowledged, and closed — with a timestamped trail your team can stand behind.
The breakdown usually happens without anyone noticing — until weeks later, when the patient is still waiting.
Email sent. No acknowledgement. No receipt. No certainty.
Referrers assume. Specialists assume. Patients wait between systems.
Months later: no clear record of action, ownership, or status.
Email-first intake, one-click acknowledgement, visible progression, and a clear closed state.
Referrals arrive via email (attachments supported) and become a single trackable item.
Creates an immediate receipt and starts the documented trail.
Every referral ends in a visible "closed" state — so nothing drifts forever.
Relay reduces the surface area for missed handoffs by making status explicit — and shared.
Humans forget. Clinics get busy. Email threads fragment. Relay is built to keep referrals moving — even when attention is scarce.
If you receive referrals, Relay makes them difficult to lose — without demanding perfect new behaviours.
Make incoming referrals visible, trackable, and closable — less chasing, fewer missed handoffs.
Create shared status across triage, booking, and clinics — with timestamps and accountability.
Keep progression legible under load — and close loops with a consistent trail.